Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Quia.
Are all products sold on Quia Korean Beauty authentic?
Yes, 100%. We source all our products directly from authorized distributors and brands in South Korea to ensure that you receive only genuine, high-quality skincare and cosmetics.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. For international orders, shipping times vary between 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
How do I know which products are right for my skin type?
Each product page includes a detailed description of suitable skin types and key ingredients. You can also use our 'Shop by Concern' filter or contact our beauty consultants for a personalized recommendation.
Do you offer free samples with orders?
We love sharing new favorites! Every order includes a selection of complimentary K-Beauty samples so you can discover your next holy-grail product.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.